Internal communications
Internal communications is a term often used to describe a number of factors:
- Working relationships: the competencies, skills and behaviours people have to share knowledge and work together in supportive teams
- Channels and messages: the tools, media and processes used in the organisation to disseminate information and communicate with people
- The decision-making process: how people are involved or consulted about changes to the organisation which might affect them and their work.
Personnel Today report that the overwhelming majority - 88% - of employers are trying to improve communication with employees. In response to the results of employee satisfaction surveys, the most common area of focus is on increased internal communication (78%).
Fundamentally, good internal communications should be about effective transfer of knowledge or meaning within the organisation, so that people understand and support the organisation’s business goals – it is not just about ‘broadcasting to the troops’.
< Previous: Engagement (cont.)
Next: Internal communications (cont.) >